Centralise WhatsApp, Facebook, Instagram, and email in one shared inbox built for growing Malaysian businesses. Empower your whole team to reply from a shared view.
One AI-powered omnichannel inbox for all conversations.
See conversation in your shared inbox. No leads slip through, no matter when they arrive.
Handle every message type from a single workspace without sacrificing speed or context.
The system assigns every conversation to one team member. No confusion, no duplicates.
Import your contacts and connect your other channels
— every prospect in one place.
View team response times, conversion rates, and message volume across all channels. Clear data to improve your sales process.
View every customer interaction across multiple platforms in one timeline. Add team notes and transfer ownership with one click.
Reply with voice messages, images, and files directly from RakanSales.
Create web forms for your website and social channels. Leads land in your inbox instantly, tagged with source.
Auto-tag conversations, assign to available reps, and flag high-priority prospects. Zero manual sorting.
Train AI on your brand material. Let Conversational AI handle common questions automatically and naturally.
Auto-reply to leads 24/7 with messages that sound like you—not a robot.
Weekend message? AI responds with product details and pricing. Your team picks up Monday morning—lead already warm.
AI suggests context-aware replies. Handle objections and pricing questions in one click while staying on-brand.
AI trains on your best responses. Junior team members get instant guidance—every reply maintains your standard.
Yes. RakanSales runs on a single company-registered WhatsApp Business number, with individual login credentials for each agent.
Every conversation, contact, and customer record stays in your shared company database. Your whole team can share customer context, and any teammate can reply when another is busy or offline.
RakanSales supports WhatsApp Business, Facebook Messenger, Instagram DMs, and Email as the primary channels for growing Malaysian businesses. SMS , Telegram, LINE, Web Chat widget, and custom API are also available across all plans.
RakanSales is built specifically for growing Malaysian SMEs. Beyond the unified inbox, RakanSales includes AI Sales Automation, Sales Pipeline Management with Kanban boards, and a Sales Analytics Dashboard with SLA tracking. Pricing starts at RM150/month.
Global alternatives serve broader markets and generally require separate plans or add-ons for each capability.
Yes. RakanSales complies with international security standards (ISO 27001) and is Malaysia Digital-certified. Your data is encrypted and stored securely.
The Omnichannel sales inbox is available on every RakanSales plan, from Basic to Enterprise. Each plan includes different channel limits and conversation volumes to match your team size and growth stage. See full pricing details and plan comparison on our pricing page.
RakanSales uses official APIs and integrations provided by Meta (WhatsApp, Facebook, Instagram) and email providers.
This ensures uninterrupted message delivery, no risk of account suspension, and full access to native features like voice notes, images, and rich media.
RakanSales is designed for quick onboarding. Connect your first channel quickly, no technical setup required.
Your team can start replying from the shared inbox immediately. Full onboarding support is included.
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