Privacy Policy
Effective Date: 1 December 2025
RakanSales.com(“the Website”) provides access to the RakanSales platform (“the Platform”), a product powered by VeecoTech Solutions Sdn. Bhd. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) and relevant guidelines enforced by the Malaysian Communications and Multimedia Commission (MCMC).
1. Personal Data We Collect
We may collect personal data when you:
- Visit or use the Website or Platform.
- Contact us for customer service or submit a demo request.
- Register, subscribe, or make transactions through the Platform.
Types of Data Collected:
- Personal Identifiable Information (PII): Name, email, phone number, billing address.
- Payment Information: Details required for processing payments (handled securely by authorized payment gateway partners).
- Technical Data: IP address, browser type, cookies, device information, and usage patterns.
- Business Information: Company name, registration number (if applicable).
Purpose of Collection:
- To provide, maintain, and improve services.
- To process payments securely.
- To comply with applicable laws and regulatory requirements.
2. How We Use Your Information
Your personal data may be used for:
- Service Delivery: Fulfilling contracts, delivering products, and responding to inquiries.
- Payment Processing: Securely processing transactions through authorized payment gateways according to Bank Negara Malaysia guidelines.
- Marketing & Communication: Sending newsletters, promotions, and service updates, with your consent.
- Compliance & Legal Obligations: Meeting legal and regulatory requirements imposed by MCMC and other authorities.
3. Sharing & Disclosure of Information
We respect your privacy and will not sell or rent your personal data. However, we may disclose your information in the following situations:
- Payment Gateways & Service Providers: To process payments and deliver requested services.
- Legal Requirements: If required by law, regulatory authorities, or government agencies. You acknowledge that management is not liable for sharing personal data with authorized government authorities for legal or cyber investigations.
- Business Transfers: In case of mergers, acquisitions, or corporate restructuring.
4. Data Storage & Security
- Security Measures: We implement SSL encryption, firewalls, and secure data centers.
- Data Retention: Personal data is kept only as long as necessary for service provision or legal obligations.
- Data Location: Data may be stored in secure servers within Malaysia or in jurisdictions with adequate data protection laws.
5. Your Rights Under PDPA
- Access Your Data: Request a copy of personal data we hold.
- Correct Data: Update or correct your personal information.
- Withdraw Consent: Revoke consent for processing your personal data.
- Data Deletion: Request deletion where legally permissible.
Contact Us:
- Email: info@rakansales.com
- WhatsApp: +6011 5500 7930
- Address: D-27-1, KL Gateway Residence, Menara Suezcap 1, Jalan Kerinchi, Kampung Kerinchi, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
6. Cookies & Tracking
We use cookies and similar technologies to improve user experience.
Types of Cookies:
- Strictly Necessary: Essential for Platform functionality.
- Performance & Functionality: Enhance usability and remember preferences.
- Analytical: Collect aggregate data to understand user behavior.
7. Third-Party Links
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in laws, technology, or service practices. Updates will be posted with a revised “Effective Date”